Customer Information


Privacy

Our primary concern is your right to privacy and data security and our policies reflect just that.

TheBedShack never make your personal details available to other companies for marketing purposes. We may hold personal details in order to process your order and/or maintain your account.

TheBedShack may use your details to send you further information on our products and services and to keep you up-to-date with promotional and special offers.

If you prefer not to receive such information email us at info@thebedshack.com quoting your full name, address and postcode.

Returns

If for any reason you are not happy with your purchase, you have 14 days from the date of delivery to notify us that you wish to return your items for exchange or refund. Please see our terms and conditions below for full details

Terms & Conditions

Product

All website descriptions of our products are correct at the time of going to press. We have a policy of continuous product development and reserve the right to amend the specification and availability of products without prior notice in relation to future sales

Measurements

All measurements are in centimetres and are approximations. Beds are described in terms of the mattress required.

Customers need to measure access into their property for all products, especially for large items such as wardrobes, sideboards and mattresses, this may include measuring stairways, landings, etc

Pricing

All our prices are inclusive of VAT

Cancellations

It is our customer’s responsibility to check that all the details on the order form are correct, including the exact specifications of the product and delivery details.

For all frames, mattresses and furniture on our website, before delivery, we will retain 25% of the cancelled order value to offset our manufacturing and administration costs.

If you have had your frame, mattress or furniture item delivered and have changed your mind, this will incur a 25% cancellation charge and a delivery/collection charge to offset the reduction in value of the item.

Any goodwill refunds of this nature will only be honoured if we are notified within 28 days of delivery.

Please return any unwanted item in its original condition. This means that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

Any customised or adjusted products are non-refundable. Refunds are not authorised until stock items are returned to our warehouse.

Payment

We require payment in full at the time of ordering.

TheBedShack also accepts bank transfers which must be received at the time of ordering & must be cleared before delivery.

We are unable to accept payment on delivery.

Goods cannot be delivered until full payment has been received.

Delivery/Collection

Delivery is arranged via an independent, third party furniture courier. The courier company will contact you after purchase to arrange a suitable delivery date. The courier delivers nationwide (England and Wales) at the prices listed below. For Scotland, Northern Ireland, the Isles, Ireland or Europe please get in touch for a quote as our delivery rates for these areas vary. Items are usually delivered within 1-3 weeks, but on occasion may take longer (up to 10-12 weeks, depending on your postcode, if your item is bespoke/custom made, stock levels, etc.). Please get in touch before purchase if you require your item to be delivered by a certain date. All beds and wardrobes are delivered dismantled.

You should inspect the goods carefully upon delivery. Goods will be deemed accepted once inspected and signed for unless you inform us otherwise at the time. Where goods are not removed from their packaging or you have otherwise not had a reasonable opportunity to inspect the goods on delivery, the goods will be deemed accepted 7 (seven) days after delivery.

Delivery Prices

£9.95 Small Items (Furnishings / Mirrors / Lighting / Rugs / Linen)
£25 Medium Items (Mattresses / Bedside Tables / Chairs / Headboards)
£49 Large Items (Beds / Wardrobes / Dressing Tables / Chests / Sofas)
When purchasing multiple furniture items, the delivery fee is £20 for each additional item